Dealing With Difficult People (Topic #3)
“Speak with you are angry and you will make the best speech you will ever regret” (Laurence J. Peter)
This quote is one of my favorite quotes of all time. I think this quote fits the lesson on “Dealing with Difficult People” quite well J
Watch this video about dealing with difficult people:
Throughout my research, I found that there are numerous “types” of difficult people. The youtube video listed: gossiper, blamers, whiners, and complainers. Another video I watched explained the “difficult person” as anybody that gets your blood pressure going. Librarians deal with a wide range of people on a daily basis; therefore, they must understand how to deal with these difficult people”. These “difficult people” could be a boss; student; parent; teacher; company; etc. The following website lists 15 tips in dealing with difficult people. These tips are very beneficial in learning how to deal with difficult people in many different scenarios. (You have to scroll down a little bit to the section that it titled “15 Tips for Dealing with Difficult People”)
- www.dealingwithdifficultpeople.org (register for free “Quick Tips” to be e-mailed to you weekly on how to deal with difficult people; webinars , books, and CD’s are also available on this site)
- Book: “Dealing with Difficult People in the Library” By: Mark Willis (Although I did not get a chance to read this book, it did have great reviews. A few chapters in the book that I thought sounded interesting were: “The Homeless in the Library”; “Hey Lady- You Forgot Your Kids”; “Good Policies Make Good Patrons”; and “Policy Training”. This is definitely a book that I want to get my hands on!)
Training Staff: In-service days are excellent times to train staff in dealing with difficult people. Tips for dealing with difficult people should be discussed; videos could be shown; and skits could be preformed showing how to deal with difficult people in different situations (role-playing would be a great activity to incorporate within the lesson). The most important part is to make the faculty more aware of simple ways to diffuse a problem with a difficult person. When the faculty is more aware of ways to deal with these situations, they will be more comfortable reacting to a problem if one were to ever occur.
- Write a few sentences on your reaction to the phrase, “Speak when you are angry and you will make the best speech you will ever regret.”
- Pick 1 “tip” from the “http://thinksimplenow.com/happiness/dealing-with-difficult-people/” website and explain a time that you have had to deal with a difficult person, and how you dealt with it. List at least 3 other tips that you commonly use when dealing with difficult people.
MY SAMPLE ASSIGNMENT:
- Tip # 11- GO FOR A RUN: I was teaching a unit on different types of family structures, and I had a parent that accuse me of telling their child that “step parents don’t count”, and “step parents are not important”. I would have NEVER said that to a student… but the parent was upset. I apologized and explained how there had to have been a misunderstanding, but the parent was rude about the whole situation, and never backed down after I tried to smooth things over myself. As I told some of my fellow co-workers about the situation, I got more and more angry thinking about the how rude the parent was to me. (I was breaking Tip # 5 by “Talking About It”…. And I really do think it was making things worse, because every time I talked about it, I could feel my blood pressure raising.) I was stressed the rest of the day, and when I got home that night I went for a run to help release some of the stress. The run helped immensely! I tend to go for a run, or do some type of physical activity when I am really stressed. It always seems to help alleviate some of the stress.
- Other tips that I will commonly use when dealing with difficult people are: Forgive, Wait it Out, Look for Lessons